Have you ever really listened to what your staff says to customers on the phone? Are they energetic and engaging? Do they upsell and cross sell and represent your shop well? Or are they just order takers, repeating the same old lines: “How much do you want to spend? What do you want to send? Our arrangements start at $X. We can do a nice cheery mix.”
SAF members have an opportunity to receive a free test call and report from Tim Huckabee, president of FloralStrategies, LLC and a featured speaker at SAF Maui 2016. Through this offer ($50 value), Huckabee will call member shops undercover as if he were a regular customer and evaluate the sales team. Members will receive a report and a chance to speak with Huckabee about a plan to improve their shop’s sales and service.
FloralStrategies is an excellent source for business education and training in the floral industry, having helped thousands of retail florists around the world since 1997. Whether your goal is to increase sales, improve service, sharpen your staff skills or all of these, President Tim Huckabee, AIFSE has the expertise and experience to give you potent results you will see immediately.
To arrange your free test call, contact Huckabee at 800-983-6184 and let him know you are an SAF member.
For information about other programs and services available through SAF membership, visit safnow.org/business-service-discounts.