Members have an exclusive opportunity to receive a free secret shopper test call and report from Tim Huckabee, president of FloralStrategies, LLC.
Have you ever really listened to what your staff says to customers on the phone? Are they energetic and engaging? Do they upsell and cross sell and represent your shop well? Or are they just order takers, repeating the same old lines: “What do you want to send? Our arrangements start at $X.”
SAF members have an exclusive opportunity to receive a free test call and report from Tim Huckabee, president of FloralStrategies, LLC.
Through this exclusive offer ($50 value), Huckabee will call member shops undercover as if he were a regular customer and evaluate the sales team. Members will receive a report and a chance to speak with Huckabee about a plan to improve their shop’s sales and service. To arrange your free test call, contact Huckabee at 800-983-6184 and let him know you are an SAF member.
For information about other programs and services available through SAF membership, visit safnow.org/business-service-discounts.
