How far would you go to correct a handful of bad reviews on Yelp? In California, restaurateur Andrew Gruel told The New York Times how he recently pulled out all the stops to combat some less-than-glowing posts on the popular review site: He changed portion sizes,...
Ever hear a customer complain that florists inflate the price of poinsettias? It’s sad that many consumers believe this — but sadder that the typical florist’s response to such accusations is “to squirm and apologize,” said sales expert Tim...
As you approach the final days of 2015, it’s worth recognizing the people who helped you reach the milestone of another year in business. Are there any wedding planners deserving thanks for putting you on their “preferred” lists? Funeral directors who link to...
Looking for a holiday gift your designers will absolutely adore — and that will inspire them in 2016 and beyond? Consider “A Master Guide to the Art of Floral Design” by Alisa A. De Jong-Stout with Hannah Sigur. This lovely book combines exquisite photography and...
If you’re hosting a holiday party at your shop this month, it pays to put special thought into your refreshments. Sandy Schult Buss, owner of Trig’s Floral and Home, which has five locations in central and northern Wisconsin, is getting a lot of traction...
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