customer experience Archives

5 Ways to Fine-Tune Your Customer Service

June 30, 2021 | Floral Industry News

For many retail florists, business is booming. In the race to keep pace with demand, is your customer service lagging? Two seasoned flower shop...

Floral Pros Gather for Design, SEO, Service and Pricing Tactics

July 23, 2019 | Uncategorized

Dozens of floral professionals from 13 states were in Kansas City, Missouri, on Sunday for a big helping of education and inspiration, courtesy of...

Post-Mother’s Day To-Do List: Respond to Online Reviews

May 17, 2017 | Floral Industry News, Public Relations, Public Relations, Social Media

Before you write off Mother’s Day 2017 and turn your attention fully to summer weddings and fall/winter planning, make sure you’ve responded to any...

Boston Shop Ditches ‘Can I Help You?’ for ‘Go Pats!’

October 31, 2016 | Business Builder

In Boston, Rick Canale has found a new way to solve the ongoing challenge of helping staff members connect quickly with customers in an authentic...

5 Ways to Fine-Tune Your Customer Service

Floral Pros Gather for Design, SEO, Service and Pricing Tactics

Boston Shop Ditches ‘Can I Help You?’ for ‘Go Pats!’

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5 Ways to Fine-Tune Your Customer Service

Floral Pros Gather for Design, SEO, Service and Pricing Tactics

Post-Mother’s Day To-Do List: Respond to Online Reviews

Boston Shop Ditches ‘Can I Help You?’ for ‘Go Pats!’

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