“What flowers do you want us to use?” “Is $55 OK?” “We have a delivery fee, too — is that all right?” If you overhear these kinds of cringe-worthy questions from your staff when they are helping customers, march your team over to the nearest computer and have them listen to “Tim’s Calling…Live!”, the Society of American Florists’ latest free webinar, which aired earlier today but is still available to you and your employees, along with SAF’s full catalog of targeted webinar sessions.
During “Tim’s Calling…Live” Floral Management columnist Tim Huckabee of FloralStrategies LLC walked listeners through a mystery call to a real local flower shop, pointing out the good, the bad, and the sales-crushing. The 30-minute session include 10 minutes of Q&A time. Find out more and get your sales training started.
