Have you had any tough situations with customers this week? Do you have questions about the best way to handle certain customer requests? Or have you witnessed any exchanges between one of your team members and a customer where you thought, “Well, that didn’t go well,” but you aren’t quite sure how to train your team to do better?
SAF has an expert for you. Send your challenge question to Tim Huckabee, president of FloralStrategies LLC. From April 13-20, Huckabee will help SAF members tackle a customer service or employee training challenge – for FREE. Just email your question to Huckabee at tim@floralstrategies.com, and he’ll follow up with some tips to help you out.
