- Sympathy FAQs for the CPA (PDF)
- Take Back the Tributes (PDF)
- Examine Your Sympathy Business (PDF)
- Funeral Directors Take Note (PDF)
- In Lieu of Complaining (PDF)
- Thank$ for The Funeral Work (PDF)
- Sympathy Sales: Is Your Staff at a Loss? (PDF)
- Floral Alternative to “In Lieu Of” Trend (web link)
- Care and Handling From the Van to the Gravesite (PDF)
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